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FAQ

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Dispatch and delivery of your order Barbara aims this to be between 3 and 5 working days. Due to her location this can vary due to unforeseen circumstances especially in the winter with bad weather! 

 

Special order/commission, delivery times will be discussed prior to receiving the order. 

 

Barbara is not responsible for any non delivery on time due to disputes such as postal strikes.

 

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Buyers are responsible for any customs and import taxes that may apply. Barbara is not responsible for delays due to customs.

 

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Barbara accepts returns, exchanges and cancellations. Please request a cancellation within: 2 days of purchase/order

 

Please contact me within: 7 days of delivery and dispatch items back within: 14 days of delivery

 

The following items can't be returned or exchanged

 

Because of the nature of these items, unless they arrive damaged or defective, Barbara can not accept returns for:

  • Custom or personalised orders

  • Items on sale

  • Earrings

 

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Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

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Please contact Barbara if you have any problems with your order or require any further information. You can find contact details here

 

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All Barbara’s pieces are created and packaged in a smoke free environment. However, her home and studio is not pet free. Her Jack Russel Lexi pops by to say hello while she is working. 

 

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All jewellery is packaged in an ECO friendly luxury gift ‘presentation box. For further information, click here

 

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Barbara is happy to discuss commissions. Please contact her to discuss your requirements. For all custom orders a 50% deposit will be required.

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Barbara is a keen photographer and takes all the product/photographs herself. She tries her best to capture the true colors of the stones and jewellery in them. However, computer screen resolutions may be differ therefore there may be some slight variations from the photograph and the item.  Barbara retains the copyright to all her photographs.

 

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All Barbara’s pieces are Hallmarked, with the exception of her earrings, with her London Registered Hallmark. This is your guarantee of the quality of her work and the authenticity of the precious metals §used. You can find out more about hallmarking and it’s importance here.

 

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Payment is made through WiX online portal. 

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Order Processing time
Customs and Import Tax
Returns & exchanges
Conditions of return
Working environment 
Gift packaging
Custom and personalised orders
Product Photography
Hallmarking 
Payment
PRIVATE POLICY
YOUR ORDER
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